MRC Staff and Offices
Chief Executive Officer
Danielle Nagao, Chief Executive Officer of the Merchant Risk Council, has over 20 years' experience in payment processing, fraud prevention, financial planning and business development. Prior to the MRC, Danielle was Vice President of Financial Operations at Tickets.com, a subsidiary of Major League Baseball Advanced Media/MLB.com. In her role at Tickets.com she managed global payments, fraud, loss prevention and investigations. Before joining Tickets.com she was a Manager at Deloitte Consulting where she led ERP implementations across multiple industries. During her years as a merchant member of the MRC, Danielle held many volunteer roles, including director roles on both MRC's American Advisory Board and Global Board.
Director of Programs
As Director of Programs, Markus oversees the development of all Association program content, conference education, committee and community subject matter, website content, benchmarking and online forum topics. Markus joined the MRC from Wizards of the Coast where he lead the company's fraud department. Prior to Wizards of the Coast, Markus worked as a Fraud Manager at E. Breuninger in Germany, further developing his knowledge of international payments and fraud. As a German native, Markus started his career in Fraud Management at Amazon where he worked predominantly on German investigations. He brings a variety of skills to the MRC including international fraud security, cross-border payment processing, marketing and business development.
Emma Cloninger, MRC Marketing Coordinator, is responsible for developing comprehensive marketing communication, advertising, social media content and media relations initiatives that directly support MRC constituents. With a background in public relations and communication, Emma has expertise in brand representation, events, content creation and successful campaign execution. Emma came to the MRC from Global Credit Union where she gained a wealth of experience as a communications specialist.
US Membership Manager
Jared Csar, Membership Manager, is responsible for providing support to current and prospective members in relation to all benefits, programs and services offered by the Merchant Risk Council. Jared joined the MRC team from Amazon, where he most recently served as Sr. Investigations Specialist in the Transaction Risk Management Systems division, bringing expertise in fraud and credit risk analysis to their Buyer Risk Investigations operations within the German market. Prior to relocating to Seattle, he spent five years in Colorado, working in hospitality for Vail Resorts, where he served as Resident Manager at the Austria Haus Hotel in Vail. Jared is a proud native of the Chicagoland area and holds a B.A. from the University of Illinois at Urbana-Champaign.
Director of Events
Jenny joined the MRC in 2008 as an Administrative Coordinator. Now as the Director of Events, Jenny develops, coordinates and leads all conference initiatives pertaining to the four annual US and European MRC events. Prior to the MRC, Jenny worked at Cutter & Buck apparel manufacturer and Chase Bank. With experience in several diverse roles, Jenny has a unique skill set including expertise in web administration, database administration, customer relations, IT, photo editing and office management. A local native to the Northwest, specifically Seattle, Jenny is a tried-and-true Seahawks fan.
Vinnie Lopez, Graphic Designer, is the MRC's visual architect responsible for all creative representation and branding associated with the MRC. With a background in illustration and graphic design, Vinnie finds inspiration from sketching and drawing, designs that are dynamic, fearless and daring, modern compositions and street art. Prior to the MRC, Vinnie served 10 years in the Army Airborne Infantry with three combat tours to Afghanistan and Iraq.
Accounting and Office Coordinator
Jessica Quillen, Accounting and Office Coordinator, joined the MRC from Pacific Retirement Services, a non-profit organization in Southern Oregon providing management and consulting services to retirement facilities across the U.S. There, she acted as Cash Management Bookkeeper which, among many other things, taught her the importance of internal and external controls for fraud prevention. Over the last 10 years she has worked and volunteered for both large non-profits and small, local businesses providing accounting and administrative services. Although her primary focus has been on helping to build sustainable local economies, she believes it is important to support communities through global education and outreach. She holds a technical certificate in Accounting.
Director of Finance and Operations
Suzan Snodgrass, Director of Finance and Operations, is responsible for leading and developing the MRC finances, business planning, budgeting, human resources and administration. Suzan joined the MRC from the Washington Initiative for Supported Employment where she spent the last 16 years as the Director of Finance. She has a BA in Accounting and a Masters in Finance from Seattle University.
US Program Manager
Mike Splichal, US Program Manager, coordinates MRC committees and oversees content for the MRC including the presentation archives, community forums, and directories. He also leads development of training and education programs for MRC members. Mike joined the MRC in May 2015 from Amazon. Though his nearly 14-year tenure there began in Customer Service, Mike most recently served in the Transaction Risk Management Systems division, where he led operations integration for new points of sale and other strategic business initiatives for the Buyer Risk Investigations department.
Managing Director of Europe
Úna Dillon, Managing Director of MRC Europe, has 20 years of experience in financial services, payment card scheme strategy and management, European policy and membership associations. Her experience includes General Manager of the Irish national Debit Card Scheme (Laser Card), Head of Card Services for the Irish Payment Services Organisation (IPSO) delivering the Chip & PIN project for Irish debit cards and developing the IPSO Card Fraud Forum. She also currently sits on the Board of Directors of EAST (European ATM Security Team) and is Chairman of the European Payments Council (EPC) Card Fraud Prevention Forum.
Program Manager, MRC Europe
Ciaran Carr joined the MRC Europe office in September 2016. In his role as European Program Manager, Ciaran's focus is on developing existing and new programs to support MRC members. Prior to joining the MRC, Ciaran was Head of Projects - Public Affairs with the Banking & Payments Federation of Ireland, a representative body for the retail payments industry in Ireland. He holds a first class honours degree in Human Resource Management and Industrial Relations and recently completed an MSc in Project & Program Management with the University of Limerick.
Paula's background is in retail banking and financial services, with significant experience in corporate governance, company secretarial, HR, finance, membership services and retail payment operations. Paula comes to the MRC from the Irish Payment Services Organisation where she was Manager of Corporate Services and Retail Payments and more recently was Head of Corporate Governance and Retail Payment Operations with the BPFI. She has an ACCA Certified Diploma in Accounting and Finance and is a member of the Association of Compliance Officers in Ireland.
Membership Manager, MRC Europe
Linda comes to the MRC with extensive conference and membership experience. She previously worked at the European Networking Group, CIGNA International, Phoenix Solutions Ltd, Mansion Limited, Bwin International Ltd, and Griffin Capital Management. In her membership role at the MRC, Linda serves as a liaison for our European members, making sure their questions and needs are met. Linda holds degrees from TtMadrid and BKPII, Elisabeth-Selbert-Schule in Germany.
For Membership queries contact: email@example.com
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MRC Fraud & Payments EU Ltd.
1/3 Burton Hall Park,
Burton Hall Road,
Phone: +35312903540 (available weekdays, 09:00 - 17:00 Irish Standard Time)
For Membership queries contact: email@example.com
For all other queries contact: firstname.lastname@example.org