MRC Staff and Offices

Click to view MRC Staff: U.S.-based Staff | European-based Staff

Click to see our offices: Seattle | Dublin

Ronda Pelloux
Interim Chief Executive Officer
As Interim CEO, Ronda is responsible for the strategic direction and continued advancement of the Merchant Risk Council by facilitating collaboration between eCommerce payments and risk professionals. A founding member of the MRC, Ronda joins the team having served the organization for 15 years, with the last two as Board Chair. She brings 25 years of eCommerce risk management experience as a senior leader at, Microsoft and, most recently, Starbucks, where she was responsible for Global Operations and the deployment of risk management platform feature sets.

Markus Bergthaler
Director of Programs and Marketing
As Director of Programs and Marketing, Markus oversees the development of all Association program content, conference education, committee and community subject matter, website content, benchmarking and online forum topics. Markus joined the MRC from Wizards of the Coast where he led the company's fraud department. Prior to Wizards of the Coast, Markus worked as a Fraud Manager at E. Breuninger in Germany, further developing his knowledge of international payments and fraud. As a German native, Markus started his career in Fraud Management at Amazon where he worked predominantly on German investigations. He brings a variety of skills to the MRC, including international fraud security, cross-border payment processing, marketing and business development.

Emma Cloninger
Marketing Coordinator
Emma is responsible for developing comprehensive marketing communication, advertising, social media content and media relations initiatives that directly support MRC constituents. With a background in public relations and communication, Emma has expertise in brand representation, events, content creation and successful campaign execution. Emma came to the MRC from Global Credit Union where she gained a wealth of experience as a communications specialist.

Jared Csar
U.S. Membership Manager
Jared is responsible for providing support to current and prospective members in relation to all benefits, programs and services offered by the Merchant Risk Council. Jared joined the MRC team from Amazon, where he most recently served as Senior Investigations Specialist in the Transaction Risk Management Systems division, bringing expertise in fraud and credit risk analysis to their Buyer Risk Investigations operations within the German market. Prior to relocating to Seattle, he spent five years in Colorado, working in hospitality for Vail Resorts, where he served as Resident Manager at the Austria Haus Hotel in Vail. Jared is a proud native of the Chicagoland area and holds a B.A. from the University of Illinois at Urbana-Champaign.

Jenny Kieffer
Director of Events
Jenny joined the MRC in 2008 as an Administrative Coordinator. Now as the Director of Events, Jenny develops, coordinates and leads all conference initiatives pertaining to the four annual US and European MRC events. Prior to the MRC, Jenny worked at Cutter & Buck apparel manufacturer and Chase Bank. With experience in several diverse roles, Jenny has a unique skill set including expertise in web administration, database administration, customer relations, IT, photo editing and office management. A local native to the Northwest, specifically Seattle, Jenny is a tried-and-true Seahawks fan.

Vinnie Lopez
Graphic Designer
Vinnie is the MRC's visual architect responsible for all creative representation and branding associated with the MRC. With a background in illustration and graphic design, Vinnie finds inspiration from sketching and drawing, designs that are dynamic, fearless and daring, modern compositions and street art. Prior to the MRC, Vinnie served 10 years in the Army Airborne Infantry with three combat tours to Afghanistan and Iraq.

Alycia McMahon
Event Coordinator
Alycia assists the Director of Events, coordinating, planning and developing projects and initiatives relative to the four annual MRC conferences. Prior to joining the MRC, she worked as an Executive Assistant/CRM Manager at Copiers Northwest/BluZebra Technologies. Alycia has over 10 years of experience in the hospitality industry working in events, sales and catering in Massachusetts.

Jessica Quillen
Accounting and Office Coordinator
Jessica joined the MRC from Pacific Retirement Services, a non-profit organization in Southern Oregon providing management and consulting services to retirement facilities across the U.S. There, she acted as Cash Management Bookkeeper which, among many other things, taught her the importance of internal and external controls for fraud prevention. Over the last 10 years she has worked and volunteered for both large non-profits and small, local businesses providing accounting and administrative services. Although her primary focus has been on helping to build sustainable local economies, she believes it is important to support communities through global education and outreach. She holds a technical certificate in Accounting.

Suzan Snodgrass
Director of Finance and Operations
Suzan is responsible for leading and developing the MRC finances, business planning, budgeting, human resources and administration. Suzan joined the MRC from the Washington Initiative for Supported Employment where she spent the last 16 years as the Director of Finance. She has a BA in Accounting and a Masters in Finance from Seattle University.

Mike Splichal
U.S. Program Manager
Mike oversees content for the MRC, including the presentation archives, community forums, and directories. He also coordinates MRC Committees, Communities, and Affinity Groups. Mike joined the MRC in May 2015 from Amazon. Though his nearly 14-year tenure there began in Customer Service, Mike most recently served in the Transaction Risk Management Systems division, where he led operations integration for new points of sale and other strategic business initiatives for the Buyer Risk Investigations department.

Úna Dillon
Managing Director, MRC Europe
Úna has 20 years of experience in financial services, payment card scheme strategy and management, European policy and membership associations. Her experience includes General Manager of the Irish national Debit Card Scheme (Laser Card), Head of Card Services for the Irish Payment Services Organisation (IPSO) delivering the Chip & PIN project for Irish debit cards and developing the IPSO Card Fraud Forum. She also currently sits on the Board of Directors of EAST (European ATM Security Team) and is Chairman of the European Payments Council (EPC) Card Fraud Prevention Forum.

Eoin Fennell
Program Manager, MRC Europe
Eoin is responsible for Program content for our European members, in particular administering webinars, community forums, Affinity Groups, conference and networking events, and program webpages. He has extensive experience in payments, having joined the MRC from Visa in March 2018. While at Visa he owned the European Third Party Merchant Agent registration program. His experience also includes over 9 years at WorldPay in a variety of Fraud Risk and Account Management roles and at the online retailer, as Senior Payments Analyst. Eoin is a graduate of ITT Dublin. He also holds a BSc. in Management with Compliance from the University of Manchester.

Paula Gray
Office Coordinator
Paula's background is in retail banking and financial services, with significant experience in corporate governance, company secretarial, HR, finance, membership services and retail payment operations. Paula comes to the MRC from the Irish Payment Services Organisation where she was Manager of Corporate Services and Retail Payments and more recently was Head of Corporate Governance and Retail Payment Operations with the BPFI. She has an ACCA Certified Diploma in Accounting and Finance and is a member of the Association of Compliance Officers in Ireland.

Linda Porath
Membership Manager, MRC Europe
Linda comes to the MRC with extensive conference and membership experience. She previously worked at the European Networking Group, CIGNA International, Phoenix Solutions Ltd, Mansion Limited, Bwin International Ltd, and Griffin Capital Management. In her membership role at the MRC, Linda serves as a liaison for our European members, making sure their questions and needs are met. Linda holds degrees from TtMadrid and BKPII, Elisabeth-Selbert-Schule in Germany.


600 Stewart St. Suite 720
Seattle WA 98101

Phone: (206) 364-2789
Fax: (206) 367-1115

MRC Fraud & Payments EU Ltd.

Suite 403,
1/3 Burton Hall Park,
Burton Hall Road,
Dublin 18,

Phone: +35312903540 (available weekdays, 09:00 - 17:00 Irish Standard Time)