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3 Ways Disruption Drives Contact Center Fraud

June 26, 2020

80% of Certified Fraud Examiners say fraud levels rise in times of economic distress. What threats should customer experience leaders be alert to -- and how can they fight back as disruption drives contact center fraud?

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Banks after PSD2

June 17, 2020

PSD2 requirements for Strong Consumer Authentication and the rise of open banking are a good start to think of collaboration in the wider context. Banks already have credibility, stability, and consumer knowledge, and what they need from young start-ups is their speed and the innovative technology.

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COVID-19 Impacts: Trends in the Food & Beverage Industry

June 09, 2020

Consumer transaction volumes across the food, beverage, grocery, and delivery industries have skyrocketed over the last several weeks due to the impacts of the coronavirus (COVID-19), precipitating a new culture of eCommerce.

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Building Better Subscription Bundles

June 04, 2020

One of the most effective strategies for attracting new customers is to offer subscription bundles, pairing multiple products or services at discounted rates.

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3D Secure Authentication

May 28, 2020

Learn how 3D Secure can maximize protection and conversion during COVID-19.

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Security Challenge Questions

May 21, 2020

For the third year in a row, respondents to the Neustar 2020 State of Call Center Authentication Survey recognized the call center as a primary source for account takeover (ATO) attacks, second only to web-based attacks.

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Top MRC Member and Non-Member Benefits

May 14, 2020

With social distancing in effect, it's our goal to bring our community together by offering useful tools and resources to help professionals stay engaged and informed during these unprecedented times.

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Financial Institutions and the Work From Home Movement

May 07, 2020

In order to stay protected, organizations need to heighten their fraud prevention monitoring response operations to combat cyberattacks from fraudsters capitalizing on system vulnerabilities and changes in the new working environment since the COVID-19 pandemic.

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Tips to Prevent Fraud in Loyalty Programs

April 29, 2020

As effective as incentive marketing is, there is also a risk: whenever you offer something for nothing, nefarious individuals are lurking, aiming to exploit your generosity. Discover four tips to protect your business and stop two types of promotion fraudsters.

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Disputes and Chargebacks During COVID-19

April 22, 2020

The COVID-19 crisis has disrupted life as we know it. Businesses have had an especially difficult time adapting to the current climate, and one of the industries hit hardest is Travel and Entertainment (T&E), with an unprecedented rise in disputes and chargebacks.

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