Fraud & Risk

Card Issuers, Collaboration, and Customer Experience: Case Study Results

Jason Howard - Ethoca; Harold Paulson, Jr. - eBay Enterprise; Michelle Brisby - Sephora

Presentation

Issuers often see fraud faster than merchants -- merchants can stop more fraud based on what an issuer has identified as fraudulent. Conversely, merchants sometimes see fraud faster than issuers, and can be biased towards thinking good transactions are illegitimate. By collaborating and sharing intelligence, merchants can fulfill more transactions and issuers can stop more fraud faster.

Card Issuers Collaboration and Customer Experience Case Study Results

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