Fraud & Risk

If I Could Chargeback Time -- A Merchant's Guide to Improving Acceptance Rates

Roger Lester and PJ Rohall -- Featurespace

Presentation

With fraud continuing to shift to the card-not-present space, chargebacks are a growing cost for online merchants; in fact, chargeback dispute fees were noted as the number one fraud cost element in last year's MRC Global Fraud Survey.

This presentation from Featurespace briefly reviews current fraud trends and their implications on chargebacks, then details several imperatives for effective chargeback prevention and management. Tips for issuing refunds are included next, with resources and a summary of best practices closing out the slides.

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Note that this presentation is also available as a webinar. To view the webinar, click here.

If I Could Chargeback Time -- A Merchant's Guide to Improving Acceptance Rates

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