Fraud & Risk

Excuse Me, I'll Need the Last 4 of Your Social for You to Try That On...

Scott Rose -- Pindrop

Presentation

With the rise of social engineering, call centers are increasingly being targeted by fraudsters looking to take over customer accounts. This presentation looks at several common call center fraud schemes, then reviews how voice-based authentication systems can be used to differentiate legitimate behavior from risky conduct. The review closes with insights on the future of voice authentication and the role the phone channel is expected to play in more sophisticated cross-channel fraud scams.

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Excuse Me, I'll Need the Last 4 of Your Social for You to Try That On...

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