Fraud & Risk

The Role of Manual Review in Reducing Friendly Fraud

Vishal Singhvi -- Microsoft

Presentation

So-called friendly fraud chargebacks can result in substantial losses for online retailers. This presentation looks at the variance in chargebacks by country, then examines ways in which manual reviews can help mitigate chargeback losses resulting from friendly fraud. Ideas on automation and chargeback mitigation strategies are also included.

The Role of Manual Review in Reducing Friendly Fraud

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