Payments

The Evolution and Key Success Drivers of the Payment Function

Nicolas Vedrenne -- SafeCharge; Pascal Burg -- Edgar, Dunn & Company; David Redmond -- Inditex

Presentation

Payments leaders at many online and omni-channel retailers were traditionally tasked with reducing costs; now many companies are using payments as a means to drive strategic growth. In this presentation, leaders from SafeCharge and Edgar, Dunn & Company distill their one-on-one interviews with 12 merchant payments leaders into seven characteristics. Topics covered include using payments as a competitive advantage, how organizational structures are evolving, relationship-building strategies with payments partners, and the role A/B testing is playing at the interviewed merchant companies. The review also highlights the impact of payments on the customer experience, new approaches to key performance indicators, and payments leadership roles.

Note that this presentation is also available as a webinar. To view the webinar, click here. To download a copy of the whitepaper "The 7 Habits of Successful 'New' Payments Leaders" please click here.

The Evolution and Key Success Drivers of the Payment Function

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