Fraud & Risk

Digging Into the Data: How to Put Together a Winning Chargeback Representment

Pallavi Kuppa-Apte and Meredith Sweeney -- Chargehound

Presentation

With eCommerce growth spiking in 2020 in light of COVID-19, chargebacks show no sign of diminishing any time soon. Without responding to all disputes, merchants may be losing a hefty amount of revenue, however.

This presentation begins with an overview of the chargeback landscape and current challenges, followed by five dispute representment best practices. Chargehound then details key data points to include in dispute responses, both in general and with specific transaction types. The deck closes with a quick look on how to calculate revenue recovery rates, an important metric to gauge the success of a company's representments.

Note that this presentation is also available as a webinar. To view the webinar, click here.

Digging Into the Data: How to Put Together a Winning Chargeback Representment

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