The MRC provides complimentary webinars to help eCommerce professionals stay current on relevant fraud, payments, and law enforcement topics. Join us for the following webinars -- after registering, you will receive a confirmation email which contains information about attending.
PSD2: What Merchants Need to Know
Join us on June 3, 2020 at 7:00 AM PDT (4:00 PM CEST / 3:00 PM BST)
Triona Smith, Acceptance Readiness Senior Manager -- Visa Authentication and Risk Solutions
Imri Meir, Vice President of Product Management -- SafeCharge, a Nuvei company
Omri Dubovi, Vice President of Product Management -- SafeCharge, a Nuvei company
Noam Grinberg, Vice President of Risk Management -- SafeCharge, a Nuvei company
If you operate a business in Europe or if your customers are based in the EU, there is no doubt that you are wondering -- and most probably worrying -- about Payment Services Directive 2 (PSD2), its implications on your business, and if you are prepared.
Join us for this informative joint session discussing the opportunities and challenges that the Directive presents. The webinar has been designed to provide merchants with a deeper understanding of PSD2, SCA, EMV 3DS, and MPI through an expert panel, including Visa representatives.
Protecting Your Consumers from Fraud in the COVID-19 Era
Join us on June 10, 2020 at 9:00 AM PDT (6:00 PM CEST / 5:00 PM BST)
Angie White, Senior Product Marketing Manager -- iovation
As fraudsters take advantage of this unprecedented time, how can the eCommerce industry protect their consumers and still provide great shopping experiences?
Fraudsters are taking advantage of this unprecedented time while consumers are the most vulnerable. Nearly 1 in 5 U.S. consumers polled have already been targeted by phishing and other COVID-19-related digital scams, according to TransUnion data.
Phishing, account takeover, and shipping fraud are just a few of the scams iovation has seen on the rise since the COVID-19 outbreak. According to Pymnts.com, conservative estimates put online sales at $630 billion this year -- and a new report shows that fraudsters will take more than $12 billion of that off the table.
To address the challenges this presents for eCommerce and to cope with the changes in shopping patterns resulting from this pandemic, retailers must be prepared to combat fraud while continuing to provide great experiences on their web and mobile platforms. In this upcoming webinar, iovation, a TransUnion Company, discusses their latest eCommerce report while offering insights into preventing fraud and meeting consumer expectations as mobile commerce scales on a global level. Register for this webinar and learn:
-The top fraud trends that retailers are facing in the era of COVID-19 and how to combat them
-How to deliver a mobile commerce experience that is both seamless and secure
-The key consumer expectations retailers need to meet in order to stay competitive
The Changing Face of Cybercrime: Fraud Trends, Risks, and Mitigation Strategies in Response to the Impact of COVID-19
Join us on June 17, 2020 at 6:00 AM PDT (3:00 PM CEST / 2:00 PM BST)
Rebekah Moody, Market Planning Director of Fraud and Identity -- LexisNexis® Risk Solutions
Mike Yeardley, Senior Director of Fraud and Identity -- LexisNexis® Risk Solutions
Hear the latest insights, transaction patterns, and fraud attack rates from the LexisNexis® Digital Identity Network® from January to May 2020:
-How is consumer and fraudster behavior changing as a result of COVID-19?
-What are the key pressure points for global digital businesses?
-Which industries are seeing changes in behavior and why?
-What are the key mitigation strategies that businesses can deploy?
-How can digital identity intelligence help?
-What does behavioral biometrics add to the mix?
Join this webinar as Rebekah Moody, Market Planning Director of Fraud and Identity at LexisNexis Risk Solutions, and Mike Yeardley, Senior Director of Fraud and Identity at LexisNexis Risk Solutions, conduct a deep-dive into the most recent findings from the LexisNexis® Digital Identity Network®.
Gift Cards -- How Scammers Take Advantage of Your Inattention
Join us on June 24, 2020 at 9:00 AM PDT (6:00 PM CEST / 5:00 PM BST)
Aleksander Kijek, Chief Product Officer -- Nethone
More and more eCommerce shops are offering gift cards that can be bought and used online. There is no need to get the physical ones to complete the transaction. Therefore scammers take advantage of inattention of the business owners that often do not know that e-gift cards are quite easy to scam. In this webinar, Nethone will explain what mechanisms can and should be implemented to protect the industry.
Hitting Fraudsters Where It Hurts: Their Wallets
Join us on July 1, 2020 at 10:00 AM PDT (7:00 PM CEST / 6:00 PM BST)
Kevin Gosschalk, CEO and Founder -- Arkose Labs
The rapid pace of innovation has drastically changed the payments landscape from what it was even just a few short years ago. Transactions are now real-time, seamless, and mobile in nature. In fact, more than 40 countries now have faster, irrefutable payments available to both consumers and businesses.
Unfortunately, criminals have been innovating as well. Increasingly complex and sophisticated attacks are fueling a rise in account takeover and other forms of fraud. Add in the existence of easy-to-use software that can be purchased cheaply on the Dark Web and it has never been more simple or more profitable to commit fraud.
Join this Solution Spotlight webinar to learn about how fraudsters are attacking this new world of faster payments, and how banks and businesses can fight back.
Leverage Machine Learning for Fraud Prevention
Join us on July 8, 2020 at 8:00 AM PDT (5:00 PM CEST / 4:00 PM BST)
Erika Dietrich, Vice President of Risk Services -- ACI Worldwide
In today's changing fraud landscape, merchants are faced with the challenge of providing a frictionless customer experience without compromising customer security. Machine learning models can help merchants achieve this balance by blocking fraud behind the scenes without affecting conversions.
Join ACI's Erika Dietrich, Vice President of Risk Services, for this Solution Spotlight webinar exploring how merchants can capitalize on the opportunities of machine learning technology.
Don't miss this opportunity to understand how machine learning can help:
- Dramatically reduce chargebacks
- Support better conversion rates
- Reduce fraud loss rates and accept more genuine transactions to increase customer revenue
Evaluating Marketplace Options in the Wake of PSD2
Join us on July 15, 2020 at 5:00 AM PDT (2:00 PM CEST / 1:00 PM BST)
Rowland Berry, Director of Business Development -- Payoneer
Since its introduction in 2018, PSD2 has been making headlines. The directive ushered in a wave of concern from marketplaces and platforms that suddenly found themselves subject to compliance with regulations positioning them as would-be payment entities.
Sandwiched between buyers and merchants, modern marketplaces have evolved to be more than just intermediaries neutral in the act of transacting. It was only a matter of time until regulators shifted the scope of existing standards to include these non-traditional players in the financial services space.
In this webinar, Payoneer will discuss the different paths that marketplaces have to achieving PSD2 compliance. Should marketplaces strive for self-sufficiency, or rely on a third-party payment partner to keep their pulse on regulatory change? This session explores the options available to marketplaces to lifting the compliance burden and finds that accommodating changing regulations does not have to incur as dramatic a change as initially perceived.
The Changing Face of Fraud -- A PaymentsSource Survey Conducted on Behalf of Accertify
Join us on July 22, 2020 at 8:00 AM PDT (5:00 PM CEST / 4:00 PM BST)
Stuart Mann, Director of Global Fraud Product Management -- Accertify
Andrew Mortland, Vice President of Product -- Accertify
This payment fraud survey, conducted on behalf of Accertify, Inc., a wholly owned subsidiary of American Express, shows airlines, casino/gaming companies, and retailers are no longer concerned only about financial loss from fraud. They are now increasingly worried about the impact that fraud has on the level of trust they have with their customers.
The survey, conducted for Accertify by SourceMedia Research and PaymentsSource, found that risk to customer satisfaction from payment fraud jumped 62% compared to 12 months ago -- the biggest increase of any risk factor respondents were asked to rate. Corporate reputation was next highest, with an increase of 60%.
Meanwhile, financial losses -- traditionally a top concern -- ranked fourth, behind concerns about customer satisfaction, reputation, and regulatory actions. Fraud prevention has typically been an exercise in saving money, but this survey shows it is morphing into one of saving face.
The reason is that fraudsters have moved beyond making fraudulent payments and are now fixated on the enormous financial value locked up in consumer accounts, including loyalty points, rewards, stored payment methods, gift cards, and coupons. This is indeed confirmed with non-traditional fraud shown to be on the rise -- when asked which three types of fraud increased the most at their company over the past 12 months, respondents cited identity theft (26%), coupon/discount/refund abuse (25%), and gift card fraud (22%).
Join this webinar to find out the key results in terms of what types of fraud the industry is most concerned with, what to look for when selecting a fraud-prevention partner, and which technologies on the market are perceived strongest when it comes to fighting fraud.
Addressing Bot Attacks in a New Era of Digital Security
Join us on July 29, 2020 at 9:00 AM PDT (6:00 PM CEST / 5:00 PM BST)
Johan Brissmyr, Chief Executive Officer -- Castle
Monnia Deng, Director of Product Marketing -- Castle
From hivenets to swarmbots, bots are becoming more sophisticated when they are attempting malicious activity like fake account creation and carding attacks. Denial of service (DoS) vendors do a great job of protecting against large-scale bot attacks, but what happens when bots have the finesse to start acting like a real, legitimate user?
Join this webinar to understand the history of bot attacks and how organizations should respond to a new era of digital security in 2020 and beyond.
Surviving the Coronavirus: How to Keep Business Healthy During the Pandemic
Join us on August 5, 2020 at 9:00 AM PDT (6:00 PM CEST / 5:00 PM BST)
Monica Eaton-Cardone, Co-Found and Chief Operating Officer -- Chargebacks911
Don Bush, Vice President of Partner Engagement -- Chargebacks911
During this unprecedented time of social distancing, isolation, travel limitations, and global uncertainty, businesses must continue to provide customers with great service as well as protect themselves and their revenue. That is a tall order, but there are some things that can be done to help in the current business climate and prepare for the oncoming issues as the pandemic restrictions loosen.
This webinar will outline:
-Risk and exposure level by industry
-Revenue protection strategies
-How managing chargebacks can help today and tomorrow
-Ask the experts Q & A
Advances in ACH Payments -- ACH as a Customer Payment Strategy
Join us on August 12, 2020 at 11:00 AM PDT (8:00 PM CEST / 7:00 PM BST)
Craig McDonald, Chief Business Officer -- Trustly
This educational webinar will be focused around ACH and the opportunities and challenges that comes with it for the consumer payments.
Topics discussed will include:
-Modern ACH network update
-Faster payments -- same day ACH
-Understanding online banking payments
-Exploring payments use cases
-Maximizing the value of online banking payments and ACH
Fighting Fraud in Real-Time with SAS Fraud and Security Intelligence Solutions
Join us on August 19, 2020 at 8:00 AM PDT (5:00 PM CEST / 4:00 PM BST)
John Watkins, Global Advisory Industry Consultant - Fraud and Security Intelligence Practice -- SAS Institute Inc.
Ian Holmes, Global Lead for Enterprise Fraud Solutions -- SAS Institute Inc.
Fraud is changing everyday and organizations need fraud management systems that are agile and able to determine your good customers from your bad. In this Solution Spotlight webinar, SAS Institute Inc. will discuss how SAS Fraud and Security Intelligence Solutions can grow and adapt with your business.
Stronger Together: Issuers and Merchants Join Forces to Fight Fraud with EMV 3DS
Join us on August 26, 2020 at 8:00 AM PDT (5:00 PM CEST / 4:00 PM BST)
Jayakumar Krishnasamy, Product Management Advisor -- Broadcom
Historically, merchants and issuers have had to fight their own battles. Merchants have to fend off hackers, comply with the PCI-DSS, bear the costs of chargebacks, and navigate innovation to increase conversion rates, while issuers have to manage card-not-present-fraud, implement the right level of authentication friction, and maintain a healthy customer experience.
Thanks to EMV 3DS in 2020, the infrastructure is now available for merchants and issuers to work together and share intelligence to collectively fight fraud, improve the customer journey, and maximize conversion.
Fraud Prevention for the Next Normal
Join us on September 2, 2020 at 11:00 AM PDT (8:00 PM CEST / 7:00 PM BST)
Sam Bouso, Founder and Chief Executive Officer -- Precognitive
Rob Partridge, Vice President of Business Development -- Precognitive
Ian Ferow, Client Intelligence Manager -- Precognitive
In this interactive session, Precognitive's fraud prevention experts will discuss how merchants can proactively identify and prevent fraud amid the ever-changing eCommerce environment being faced in the wake of COVID-19.
In addition to discussing the benefits of a multi-dimensional approach to fraud prevention, there will be an open forum for merchants to ask questions about any topic related to eCommerce fraud.
Key takeaways include:
-How leveraging persistent behavioral information to make risk decisions leads to greater precision in fraud prevention without disrupting legitimate customers
-How to automatically detect and thwart bot attacks, card testing, and other organized threats
-How data sets can be utilized to build and evolve fraud strategies that outpace and outsmart fraudsters
Debunking the Myths about PSD2 SCA
Join us on September 9, 2020 at 7:00 AM PDT (4:00 PM CEST / 3:00 PM BST)
Paul Harrison, Head of Sales Enablement & Business Development -- CardinalCommerce
PSD2 SCA is changing the digital payment landscape across Europe. There are a lot of misconceptions or "myths" around 3-D Secure and PSD2 SCA. So it's time for a fact-check! In this webinar, CardinalCommerce will give you more information on the upcoming mandate and fill you in on the changing deadlines.
A Bot Is Not Just a Bot: Untangling the Bad Bot Problem
Join us on September 16, 2020 at 9:00 AM PDT (6:00 PM CEST / 5:00 PM BST)
Mark Freeman, Vice President of Sales -- SecuredTouch
A bot is a script used to automate tasks. So why has it become so difficult to detect bad bots on your website?
In this webinar, SecuredTouch will present some of the critical, unanswered questions about bots in eCommerce. Pulling from their extensive bank of experience in the field, they will shed light on the following topics:
-Evolution of bot sophistication
-Types of bot attack strategies
-Behavioral elements of bots
-Bot management: who is responsible?
-Approaches to bot detection
This session will also explore what is next in the automated fraud threat landscape and discuss possible approaches to preempt fraudsters.
MRC members are able to access an archive of recorded webinars and webinar slides as an exclusive member benefit. For more information on the benefits available to MRC members, click here.