MRC Webinar Wednesdays

The MRC provides complimentary webinars to help eCommerce professionals stay current on relevant fraud, payments, and law enforcement topics. Join us for the following webinars -- after registering, you will receive a confirmation email which contains information about attending.

Changes for Visa Decline Reason Codes: Improvement and Best Practices

Join us on February 26, 2020 at 8:00 AM PST (5:00 PM CET / 4:00 PM GMT)

Scott Bright, Head of Global Risk Strategy -- Visa
Julie Fergerson, Co-Founder, Former Chair, and Board Emeritus -- Merchant Risk Council

Unnecessary declined transactions create undesirable consequences for cardholders, issuers, acquirers, and merchants. The online customer has little or no understanding of why a transaction was declined and the merchant does not know how to proceed. These results often occur because of the lack of information provided by generic response codes.

A review of the authorization approach has highlighted that decline code reasons have over time become increasingly less useful, with many issuers defaulting most declines to a single code or ones where the definitions are meaningless to acquirers and merchants. A merchant that is trying to process a Visa transaction cannot now easily tell a low risk decline (perhaps a temporary lack of funds or small processing glitch) from a high risk (e.g., blocked card, or incorrect data submitted).

Visa, following consultation with clients and merchants globally, has developed an improved approach that uses the decline codes already available in the system today to drive enhanced issuer, merchant, and acquirer communication flow, allowing more useful controls and analytics. This solution requires that existing response codes are clustered into four categories, which allow merchants to take appropriate action for improving approval rates and reducing excess cost in the system.

These results often occur because of the lack of information provided by generic response codes which have been widely used for years. Better use of response codes through categorization will drive improved authorization rates through a better understanding of response results.

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Reducing Identity Fraud in the Online Booking and Travel Industries

Join us on March 4, 2020 at 10:00 AM PST (7:00 PM CET / 6:00 PM GMT)

Scott Shepherd, Vice President of Identity Verification -- Pipl
Crystal Klojzy, Fraud Manager -- TicketNetwork
Brandon Short, Senior Manager of Fraud -- Priceline
Ryan Wogan, Fraud Operations Lead -- OpenTable

Like all online commerce, travel booking and ticketing are also seeing increased demand for better consumer experience requiring faster and more accurate transaction decisions. This has intensified the challenge to solve for identity fraud. Whether for travel accommodations or event tickets, fraudsters are becoming more adept at subverting identity verification processes. Join this webinar as Pipl uncovers emerging challenges and best practices with industry experts.

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Empowering Data Driven Payment and Fraud Prevention Teams

Join us on March 11, 2020 at 8:00 AM PDT (4:00 PM CET / 3:00 PM GMT)

Nicolas Vedrenne, Managing Director -- STRATGranat

Join STRATGranat's Managing Director, Nicolas Vedrenne, for an engaging webinar focused on:

-Decision making process and methodologies on where and how payment and fraud teams could be structured
-The top-line and bottom-line impact of the payment and fraud teams' actions on the business
-How leveraging data could improve the performance of the payment and fraud teams -- and the overall business

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Evaluation of Tools Used to Circumvent Anti-fraud Systems

Join us on March 25, 2020 at 10:00 AM PDT (6:00 PM CET / 5:00 PM GMT)

Aleksander Kijek, Chief Product Officer -- Nethone

Join Nethone's Chief Product Officer for an insightful discussion on the following topics:

-What "carding" means in today's world
-Case studies from a range of industries
-Fighting fraud -- yesterday, today, and tomorrow
-What fingerprinting brings to the fraud prevention ecosystem

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Be the Marketplace Maven -- Fight Fraud and Reduce Risk. It's Time to Take Control

Join us on April 1, 2020 at 8:00 AM PDT (5:00 PM CEST / 4:00 PM BST)

Nitzan Peretz Ben-Zvi, Business Development Manager -- Payoneer
Maxim Polyachenko, Director of Global Risk Operations -- Payoneer

Online marketplaces are experiencing rapid growth -- and marketplace fraud is keeping pace. The MRC's 2019 Global Fraud Survey Results show that 96% of all eCommerce businesses report experiencing fraud attacks. And as scams become more sophisticated, the potential for damage will only continue to increase.

To fight fraud and reduce business risk, you need to know the most common types of criminal activity and how to take measures to detect and prevent it.

One of the biggest issues for marketplaces is blurred seller identity and illegal networks of stores. 60% - 70% of the direct damage caused by repetitive fraud and ~7% of chargebacks are generated by these stores with a single seller behind them. And damage is not limited to financial loss; fraud mitigation requires time, resources, and money. It also negatively impacts the customer experience, leading to loss of reputation as both sellers and buyers take their business elsewhere.

In this webinar, Payoneer will explore the types of possible fraud along with the damage caused by multiple stores and multiple identities. Payoneer will also share how you can take control of your marketplace and protect your funds.

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EMV® Secure Remote Commerce: Understanding the Basics

Join us on April 8, 2020 at 8:00 AM PDT (5:00 PM CEST / 4:00 PM BST)

Brian Byrne, Director of Engagement and Operations -- EMVCo
Clinton Allen -- Chair of the EMVCo Secure Remote Commerce Working Group

The continued growth of global eCommerce requires consumer convenience and confidence in remote payments. Technical body EMVCo has worked with the payment community to publish a set of specifications that enable the creation of a "virtual payment terminal" known as EMV® Secure Remote Commerce (SRC).

This webinar will provide an introduction to EMV SRC, what it is, why it is needed, and how it could be implemented. Join this broadcast to learn more.

EMV SRC is a foundation that enables industry solutions for the processing of eCommerce transactions in a consistent, streamlined fashion across a variety of remote-checkout environments and consumer devices, including smartphones, tablets, PCs, and other connected devices. The EMV SRC payment icon signals that EMV SRC is being used as the framework to process card-based payment transactions in remote-checkout environments.

This "virtual payment terminal" is the first step in the journey to deliver the same confidence consumers all around the world have come to expect from EMV through their experience with EMV chip and contactless payments and EMV QR Code.

Attendees will learn:

-What EMV SRC is and who delivers SRC solutions
-Why it is needed and the benefits that it brings to the payment community
-Where it could be implemented and the role of EMVCo
-How it could potentially look when implemented

EMV® is a registered trademark in the U.S. and other countries and an unregistered trademark elsewhere. EMV and the payment icon are trademarks owned by EMVCo, LLC.

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Stopping Chargebacks Before They Start -- Pipe Dream or Reality?

Join us on April 15, 2020 at 10:00 AM PDT (7:00 PM CEST / 6:00 PM BST)

Adrian Sanders, Chief Executive Officer -- Chargehound

What if you could stop chargebacks before they start? "Chargeback deflection" is not only the dream of almost every payments and fraud professional, it is also the goal of a whole suite of products that are entering the market, including the Visa Merchant Purchase Inquiry (VMPI).

In this educational webinar, Adrian Sanders, CEO of Chargehound, and a merchant will give an overview of how chargeback deflection fits into the current payments landscape, then dig into real world examples to share some of the benefits and pain points merchants are experiencing when attempting to put chargeback deflection into action. The webinar will conclude with how chargeback deflection and chargeback representation can successfully work together to help merchants mitigate risk and manage fraud.

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Do Not Pass Go! Winning the Money Game Versus Fraudsters

Join us on April 29, 2020 at 10:00 AM PDT (7:00 PM CEST / 6:00 PM BST)

Kevin Gosschalk, CEO and Founder -- Arkose Labs

Rendering websites and apps inhospitable enough that fraudsters abandon attacks, while preserving good customer throughput rates, relies on one thing: disrupting the economic drivers behind organized fraud.

This Solution Spotlight webinar will kick off with an overview of the latest fraud patterns hitting the retail, travel, gaming, and social media verticals. By combining insights from risk-based analysis and step-up authentication, attendees will receive practical takeaways on how to tailor their strategy around fraud and friction. Protections which sap fraudsters' time and resources will quickly render large-scale attacks financially non-viable in the long term.

Kevin Gosschalk, CEO and Founder of Arkose Labs, will then present a case study of how the company's solutions have been successfully deployed to cut down the complexity of tackling fraud using one unified platform. Find out how Arkose Labs' differentiated approach breaks the business model behind fraud and eliminates attacks en masse.

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Insights Into Top Performers: Results of the MRC 2020 Global Payment Survey

Join us on May 6, 2020 at 10:00 AM PDT (7:00 PM CEST / 6:00 PM BST)

Scott Choi, Senior Director of Product Marketing -- CyberSource Corporation

The 2020 MRC Global Payment Survey, developed in collaboration with CyberSource, shares the results and the key insights from the survey focusing on how merchants are approaching payment commerce, the challenges companies are facing, the best practices they employ, and the benefits they are experiencing. Other topics include a perspective of upcoming trends in the market related to payment commerce. The broadcast will conclude with Q&A.

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ATO Prevention: Striking a Balance Between Trust and Risk

Join us on May 13, 2020 at 11:00 AM PDT (8:00 PM CEST / 7:00 PM BST)

Monnia Deng, Director of Product Marketing -- Castle

Good customer engagement means a seamless user experience. However, attackers are relying on this seamless approach to exploit security weaknesses in your digital business. From new account opening to financial agreement automation to password resets, organizations need to protect the entirety of the customer journey without introducing friction.

Every customer's journey with your online presence will be dynamic and unique, requiring an adaptive and intelligent approach to protecting against risks like account takeovers and new account fraud. How can you minimize customer friction all while improving the security of your digital business? How do you strike the perfect balance between trust and risk?

In this Solution Spotlight webinar, you will learn:

1. Why current WAFs, fraud or bot detection, and authentication solutions cannot fully protect against account takeovers and new account fraud.

2. How to leverage behavioral analytics and a robust risk engine to protect every step of the customer journey.

3. What you can do to strike a balance between trust assurance and level of risk assumed for your digital business.

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Crossing the Chasm: Making 1-click and Recurring Payments Work in LATAM

Join us on May 20, 2020 at 10:00 AM PDT (7:00 PM CEST / 6:00 PM BST)

Michel Golffed, Vice President of Growth -- dLocal

The session will discuss how to successfully implement 1-click and subscriptions payments in Brazil, Argentina, Mexico, Chile, and Colombia, where local payments infrastructure gaps abound. dLocal will be addressing specific topics on how making the most of local cards and bank transfer options, tokenization options, subscription logic handling, the use of direct debit in select markets (such as Argentina), and the usage of alternative payment methods as a payment recovery mechanism. dLocal will also feature insights from merchants in SaaS, media and entertainment, and consumer retail industries by sharing best practices and relevant examples.

Key takeaways will include:

-Overview of the current state of recurring payments in Brazil, Argentina, Mexico, Chile, and Colombia
-Details to understand how to solve the card payments crack among countries in LATAM
-Information on how to leverage local payment options for 1-click and recurring payments
-Ways in which different merchants have successfully implemented their recurring payments engines in LATAM

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Early Detection: Identify User Intent Using Behavioral Biometrics to Stop Advanced Fraud Attacks

Join us on May 27, 2020 at 8:00 AM PDT (5:00 PM CEST / 4:00 PM BST)

Alasdair Rambaud, Chief Executive Officer -- SecuredTouch
Ran Wasserman, Chief Technology Officer -- SecuredTouch

The best teams deserve the best fraud fighting tools. Behavioral biometrics gives your fraud and payments teams a new point of view on the user journey. SecuredTouch's technology uses a previously ignored data set that allows you to identify user intent, ensuring early detection of fraud before a transaction can take place.

By identifying good users first and flagging suspicious activities before fraud can take place, you improve transaction rates and reduce fraud losses significantly.

In this Solution Spotlight webinar, SecuredTouch will use the customer journey as a guide, illustrating how behavioral biometrics detect automated and manual attack vectors by breaking down the stages of the most pervasive fraud attacks, including account takeover, payment fraud, and more.

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PSD2: What Merchants Need to Know

Join us on June 3, 2020 at 7:00 AM PDT (4:00 PM CEST / 3:00 PM BST)

Imri Meir, Vice President of Product Management -- SafeCharge, a Nuvei company
Triona Smith, Acceptance Readiness Director -- Visa Authentication and Risk Solutions

If you operate a business in Europe or if your customers are based in the EU, there is no doubt that you are wondering -- and most probably worrying -- about Payment Services Directive 2 (PSD2), its implications on your business, and if you are prepared.

Join us for this informative joint session discussing the opportunities and challenges that the Directive presents. The webinar has been designed to provide merchants with a deeper understanding of PSD2, SCA, EMV 3DS, and MPI through an expert panel, including Visa representatives.

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MRC members are able to access an archive of recorded webinars and webinar slides as an exclusive member benefit. For more information on the benefits available to MRC members, click here.