Webinar Wednesdays

The MRC provides complimentary webinars to help eCommerce professionals stay current on relevant fraud, payments, and law enforcement topics. Join us for the following webinars -- after registering, you will receive a confirmation email which contains information about attending.

Transforming Dispute Resolution: Mastercard and Ethoca's Strategy to Fix Chargebacks

Join us for a webinar on December 4, 2019 at 10:00 AM PST (7:00 PM CET / 6:00 PM GMT)

Steve Durney, Senior Vice President of Market Strategy -- Ethoca

With eCommerce sales set to double in the next five years, the payment ecosystem continues to wrestle with the increasingly complex issue of dispute resolution. Chargebacks and overall disputes are plagued with inefficiencies and antiquated processes not built for the digital age.

Key webinar highlights:

-What is changing in the chargeback landscape
-The role of dispute resolution in the consumer journey
-How Mastercard and Ethoca plan to fix dispute resolution

Register now!

Why Fraudsters Love Your Contact Center's Authentication, and Customers Hate It

Join us for a webinar on December 11, 2019 at 11:00 AM PST (8:00 PM CET / 7:00 PM GMT)

Lance Hood, Senior Director of Product Marketing -- Neustar
Andras Cser, Vice President and Principal Analyst of Security and Risk -- Forrester

As chip credit cards make retail fraud more difficult, criminals are increasing their attacks on call centers. Meanwhile, contact centers employing knowledge-based authentication make it easier than ever for criminals to socially engineer call center agents and take over customer accounts. Asking more challenge questions is just asking for trouble.

Instead of callers' personal information -- which is freely available on the dark web -- contact center leaders need an "unhackable" approach to identify and authenticate callers. Forward-thinking contact centers are finding success using authoritative data that link users' accounts with their calling devices. The result is better protection for customer accounts and improved customer experience.

Attend this Solution Spotlight webinar to learn:

1. The latest methods fraudsters are using to attack contact centers
2. Why existing call center authentication practices may be problematic for security and the customer experience
3. Why ownership-factor authentication has proven to be a more secure and customer-centric model for call center fraud prevention

Register now!

End-to-End Chargeback Automation Has Arrived: Here's What You Need to Know

Join us for a webinar on January 15, 2020 at 10:00 AM PST (7:00 PM CET / 6:00 PM GMT)

Pallavi Kuppa-Apte, Head of Operations -- Chargehound
Daniel Nelson, Head of Global Ecosystem and Partnerships -- Braintree/PayPal

Chargehound enables merchants to fight up to 250,000 chargebacks a minute using end-to-end chargeback automation. How is that possible? In this Solution Spotlight webinar, Chargehound shares an overview of how chargeback automation works, then explains their strategic partnership with Braintree/PayPal and how together the organizations are working to make commerce as seamless as possible. Next, they will walk through how the integration works, a merchant case study, and end with a Q&A session.

Register now!

Future-Proof Your Payments: How to Prepare for Tomorrow's Shopper

Join us for a webinar on January 22, 2020 at 8:00 AM PST (5:00 PM CET / 4:00 PM GMT)

Tristan Chiappini, Vice President and Head of Partnerships - Asia -- PPRO
Javier Vallaure, General Manager of LATAM -- PPRO

Commerce is moving from being channel-centric to being increasingly customer-centric. Customers expect to be able to browse and buy from anyone, anytime, from any device, with the payment method they prefer. So how do the best payment service providers and merchants make sure they are prepared? What do they need to know to make sure their businesses are future-proof?

This webinar will cover what is shaping the customer shopping trends of tomorrow, how to make sure PSPs and merchants have access to the right technology, are using the right infrastructure and partnerships, and are tuned in to customers' changing expectations and preferences (whomever your customer is).

You can also expect to hear real-life examples from the emerging markets everyone is interested in -- Latin America and Asia -- plus some practical advice and forward-thinking tips on how PSPs and merchants can deal with the constant evolution of commerce.

Register now!

Undetected Fraud: Using Behavioral Data to Solve the ATO Problem for Online Retailers

Join us for a webinar on January 29, 2020 at 8:00 AM PST (5:00 PM CET / 4:00 PM GMT)

Alasdair Rambaud, Chief Executive Officer -- SecuredTouch
Ran Wasserman, Chief Technology Officer -- SecuredTouch

Payment, Risk, and Fraud teams are so overwhelmed with the perpetual onslaught of sophisticated fraud attacks, including attacks that manage to slip through completely undetected, that they have decided to swallow a certain amount of fraud losses. It is nothing new that account takeover (ATO) attacks comprise a large chunk of these losses.

In this webinar, SecuredTouch will present a (fairly) new technology that offers your teams an opportunity to finally get ahead: Behavioral Biometrics. SecuredTouch will show how processing behavioral data representing the physical interactions of a user and device can be used to detect account takeover and other sophisticated fraud attacks with higher accuracy.

Join Alasdair Rambaud, CEO, and Ran Wasserman, CTO, as SecuredTouch explores:

1. The fraud flow of account takeover in online retail
2. Behavioral footprints generated by fraudsters during an account takeover attack and how it is reflected in behavioral data
3. Using behavioral biometrics to detect account takeover at each stage of the fraud flow

Three main takeaways:

1. How behavioral data allows fraud teams to "see" user intent as indicators of fraud
2. The ROI of using behavioral biometrics to catch ATO in dollars and resources
3. Behavioral biometrics as a tool to fight other fraud use cases in eCommerce fraud

Register now!

The Beginner's Guide to Building Your Own Machine Learning Model

Join us for a webinar on February 12, 2020 at 9:00 AM PST (6:00 PM CET / 5:00 PM GMT)

Amador Testa, Chief Product Officer -- Emailage

Experts are predicting that within the next 20 years, automation could replace up to 40% of the global workforce. The reality is that big data, artificial intelligence, and machine learning are going to shape our future. Testing data is more accessible and affordable than ever, making now the best time to begin building your own machine learning models.

One of machine learning's biggest missteps is that algorithms do not know what to do when data is wildly anomalous and outside of the normal pattern. This can cause serious inaccuracies in fraud prevention and fraud detection strategies that rely solely on artificial intelligence.

This webinar covers common mistakes organizations make when starting out with machine learning. You will learn the best practices for building clean, standardized data inputs and understanding your algorithm and outputs. You will also get a behind the scenes look at how machine learning can maximize the accuracy and efficiency of your fraud management strategy.

Register now!

MRC members are able to access an archive of recorded webinars and webinar slides as an exclusive member benefit. For more information on the benefits available to MRC members, click here.