Fraud & Risk
Managing the Challenge of Merchant Chargebacks
Chargebacks impose both direct and indirect costs on merchants by diverting resources to managing disputes, gathering documentation, and coordinating with multiple networks and acquirers. Accertify partnered with Javelin to examine how third-party chargeback management systems can assist merchants through automating processes, streamlining disputes, managing timelines, and ultimately boosting efficiency and win rates. Seven key findings are presented, followed by six recommendations for merchants.