Fraud & Risk
2018 Voice Intelligence Report
In the latest edition of their annual Voice Intelligence Report, Pindrop revealed that voice channel fraud quadrupled from 2013 to 2017. This paper reviews four key reasons why voice fraud continues to increase, including ways in which fraudsters are evading biometric security. The focus then shifts to artificial intelligence, including synthetic voices and bots, and the implications AI is having on the voice channel. Next, Pindrop examines the effect security has on customer service and breaks down voice fraud rates for five distinct industries. Pindrop closes with a brief look at the road ahead for voice recognition technology and the criticality of securing the voice channel.