Digital Transformation and Post-COVID Customer Journeys

The novel coronavirus outbreak has resulted in dramatic changes in how, when, and where consumers are purchasing goods and services. As a result of these customer journeys, merchants are transforming -- and, in some cases, completely reinventing -- their processes. This presentation highlights effects of COVID-19 on eCommerce, including transaction volumes and acceptance rates. ACI then reviews advantages machine learning can offer from a fraud prevention standpoint. The deck closes with an examination of the role data plays in fraud mitigation as part of a multi-layered strategy.

Note that this presentation is also available as a webinar. To view the webinar, click here.